General Terms & Conditions

Date of last change: 04 August 2023
04/08/23 update: Updates for the launch of UltimateFan 4.0 23/24 season.

1. WHO WE ARE

1.1 We are Low 6 Limited, a private limited company incorporated in England and Wales under company number 10799636 with its registered office address located at Oakmoore Court, Kingswood Road, Hampton Lovett, Droitwich, Worcestershire, United Kingdom, WR9 0QH (“Low6” / “we” / “us” / “our”).
1.2 Low6 makes available and operates the online game UltimateFan (the “Game”).
1.3 For the avoidance of doubt while the Game may be made available to download on the Apple App Store and/or the Google Play Store (each a “Store”), neither Stores are in any way involved with operation of the Game.
1.4 The Game is free-to-play. We do not purport to provide gambling facilities on the Game, and as such we are not licensed and regulated by any gambling authority such as the Gambling Commission of Great Britain.

2. THESE GENERAL TERMS

2.1 These general terms and conditions (“General Terms”) contain the general rules applicable to the Game, and therefore govern your relationship with us and any activity on the Game. We would encourage you to read the General Terms carefully, but in particular, we wish to draw your attention to clauses 5.17 to 5.18 which set out what happens in the event of a technical / human error or malfunction, and clause 11.4.1 which limits our liability in this regard.
2.2 It is important that you read these General Terms fully as when you open an account with us (“Account”) and access the Game you confirm that you agree to be bound by these General Terms. If you do not wish to accept these General Terms then please navigate away from the Game and do not complete your registration or further use the Game, as we will consider any such actions as your unqualified acceptance of these General Terms. If you have any questions about these General Terms, please contact us using the contact details within the Game.
2.3 We may change the General Terms from time to time. If we deem any such change to be material in nature, we will take reasonable steps to bring the change to your attention by either email or a notification within the Game. If you do not accept the revised terms, you will not be allowed to continue using the Game.

3. ELIGIBILITY – WHO CAN JOIN US

3.1 Subject to the below provisions on age, location and relation to us, only individuals engaging in recreational play are permitted to register an Account with us and access our Game (and not e.g. companies, institutions, or ‘syndicates’) unless we consent in writing.
3.2 All applications to register an Account with us are subject to our permission at all times and may be refused or withdrawn at any time. We shall not be obliged to give reasons for any refusal of registration nor for any suspension, or cancellation of, your Account.
3.3 We reserve the right at any time and for whatever reason, to suspend or close your Account, restrict your access to our Game and block transactions if you are found to be (or if we reasonably suspect you are) in breach of these General Terms.

Your Age and Identity

3.4 You must be at least 18 years of age (or of ‘legal’ age where you reside, if higher) to register an Account with us, access the Game . Additionally, any person aged 18 or older is not permitted to establish an account for or on behalf of a minor or allow access to an Account by a minor. You confirm / warrant that you will not seek to register an Account with us if you are a minor.
3.5 We reserve the right to undertake an age and identity verification process when we reasonably suspect you may be in breach of these General Terms. This will generally involve us asking you to provide an (i) identity document; and (ii) proof of address document. The purpose of this check is to verify your age and identity, and ensure that the Game is as fair as possible by preventing duplicate / fraudulent registrations. The process may be repeated at a later stage if your details have changed or if we reasonably deem it necessary to repeat the process.

Your Location

3.6 In order to register an Account with us and access the Game, you must be resident and located in the United Kingdom and Ireland (“Permitted Territory”).
3.7 You further agree that we are not responsible for any action which may arise from you holding an Account and / or accessing the Game from any territory other than the Permitted Territory.
3.8 You represent to us that you are eligible to use the Game under these General Terms and will not access or use the Game from any physical location where such activity would be unlawful or contrary to these General Terms. You further agree that we are not responsible for any action which may arise from you holding an Account and / or accessing the Game in a territory where such activity may be illegal.
3.9 You agree and confirm that you will not employ methods, devices or technology (including, but not limited to, using a proxy, VPN or other technique that disguises your IP) to give a false or misleading impression of your physical / device location when accessing our Game nor select a location that does not correspond with your actual location for the purposes of registering an Account or accessing our Game.

Your Relation To Us

3.10 Our officers, directors, employees, consultants and/or agents, and/or any member of their households, are not permitted, either directly or indirectly, to enter the Game at any time during their engagement, except where strictly necessary for the purposes of their engagement with us and for test purposes only (and in which case are not eligible to claim any prizes or withdraw any funds).
3.11 Additionally, our suppliers and partners (and their officers, directors, employees, consultants and/or agents), who provide products or services which are directly linked to the operation of the Game, are not permitted to enter the Game or win any prizes at any time during their engagement with us. For clarity, this clause does not prevent our advertising partners from using the Game or winning any prizes.
3.12 We shall have sole discretion to determine if you are permitted to enter the Game and therefore, in the event of uncertainty, we encourage you to check with our customer service team prior to registering an Account or conducting any activity on our Game.

4. OPENING AND CLOSING YOUR ACCOUNT

Application and Registration

4.1 To access the Game, you must first open an Account by providing the relevant details requested on the Game registration page.
4.2 You warrant that the details you supply us upon registration are:
4.2.1 100% correct and up-to-date; and
4.2.2 in no way false, inaccurate or misleading; and
4.2.3 remain so for the duration of any membership extended to you.
4.3 Only one Account is permitted per individual. When opening an Account you warrant that you do not already hold an Account with us nor have you previously had an Account closed by us.
4.4 We reserve the right to close any accounts that we identify are opened in breach of these General Terms and to void any Game entries and winnings you have made using those accounts.
4.5 You agree that you will only open an Account on your own behalf acting as principal and not as an agent for any third party.
4.6 When you register an Account with us, you will be invited to set-up a username and password. You agree that:
4.6.1 we can, at our discretion, include your username in a leaderboard for the Game and that we can publish this leaderboard both within the Game, our social media channels and permit our partners to do the same;
4.6.2 you will not choose a username which incorporates personally identifiable information (i.e. your name or a unique nickname) if you do not want your Account to be personally identifiable on our leaderboards;
4.6.3 you will not choose a username which is of offensive or unacceptable description / nature and if you do then we (in our sole discretion) can suspend or close your Account;
4.6.4 it is and remains your responsibility to keep your own Account login details safe, secure and up-to-date and not to share, or make them known to anyone else (whether directly or through inadvertence on your part, and including e.g. any “pre-filled” or “stored” logins on any personal device); and
4.6.5 it is and remains your responsibility to ensure the security of any device used to access your Account and our Game (including both “good practice” measures such as locking your screens and employing appropriate access controls and anti-virus protections).
4.7 You further agree that we cannot and will not be held responsible, nor legally liable, for any unauthorised (or authorised) use of your Account login, device, or payment details where we are not ourselves clearly at fault.
4.8 You agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or third parties in accordance with our Privacy Policy. You agree that we may supply the information you have given us to authorised credit reference agencies (or other third parties who offer customer validation services) to confirm your identity and payment details.
4.9 It is and remains prohibited for any players to sell, transfer, and/or acquire Accounts from any other individual. We may close any Accounts, cancel any Game entries and void any necessary transactions or withdrawals where we know or reasonably suspect that you have done so.
Closure
4.10 You have the right to close your Account at any time. To close your Account, you should contact our customer service team using the contact details within the Game.
4.11 We may also close your Account without a request from you at our sole discretion, which is most likely but not exclusively exercised when you are in breach of these General Terms.

5. ULTIMATE FAN

5.1 For the purposes of these General Terms, the following words shall have the following meanings:
5.1.1 “UF Card(s)” means player and team cards on UltimateFan.
5.1.2 “UF Coin(s)” means units of the in-game currency on UltimateFan that can be used to transact on the UltimateFan marketplace, e.g. to purchase UF Packs.
5.1.3 “UF Pack(s)” means randomly-generated digital card packs on UltimateFan that contain UF Card(s).
5.1.4 “UF Ticket(s)” means digital tickets obtained through the Games contests and redeemable for entry into UltimateFan’s prizedraw competitions.

UF Packs and UF Cards

5.2 If you access and play the Game, you may accumulate UF Tickets, UF Coins, UF Packs and UF Cards.
5.2.1 Please note that we do not make any guarantee that the Game will be available, or that each and every UF Card can be used to enter each and every Game contest made available.
5.2.2 Notwithstanding the above, UF Packs, UF Coins, UF Cards and UF Tickets accumulated during any particular tournament or season will generally not be able to used for any subsequent tournament or season. For example, UF Tickets and UF Coins accumulated during the 2022/2023 PL season may not be used during the 2023/2024 PL season.
5.3 Each UF Card has a unique identifiable number; however, you cannot presently exchange any UF Card (or UF Ticket) for a monetary value or use them outside the Game.
5.3.1 We may introduce such functionalities in future at our discretion; however, we offer no guarantees that we will do so.
5.3.2 You should therefore only collect the UF Packs and UF Cards on a recreational basis for the purpose of using them in the Game contests made available in the present day, and not in any circumstance collect UF Packs or UF Cards for the purposes of generating a ‘profit’, any kind of monetary return, or long term use beyond the Game contests currently advertised.
5.4 It is expressly prohibited to arrange the sale of your UF Tickets, UF Coins and UF Cards outside of the Game whether that is in return for cash or anything else. We will consider doing so a material breach of these terms.
5.5 Please note that any UF Tickets, UF Coins and UF Cards obtained in breach of these General Terms (including through the purchasing and/or sale of an account) will be removed from the Game.
5.6 As the UF Tickets, and UF Cards have no monetary value, no compensation will be available for UF Packs and UF Cards removed from the Game. This is true even if the UF Pack or UF Card were purchased using Cash or UF Coins.
5.7 We reserve the right to release additional UF Packs and UF Cards at any time. The number and type of UF Packs and UF Cards in circulation shall be chosen by us at our sole discretion.

UF Coins and UF Tickets

5.8 If you access and play the Game, you may accumulate UF Coins and/or UF Tickets. UF Coins can be accumulated: (i) free-of-charge from carrying out certain activities on the Game; or (ii) purchased via the Google Play or Apple App store.
5.9 In respect of each purchase of UF Coins via the Google Play or Apple App store:
5.9.1 by purchasing coins via the store, you authorise us to instruct Google / Apple to collect payment from you;
5.9.2 all such payments are also subject to Google’s / Apple’s terms as updated from time to time; and
5.9.3 you agree that all such purchases are non-refundable.
5.10 UF Coins can presently only be used to purchase UF Packs or UF Cards from the marketplace.
5.11 Please note that we do not make any guarantee that UF Packs or UF Cards will be available to purchase, either in totality or in the same form presently available, from the marketplace in the future.
5.12 Any UF Coins accumulated during any particular tournament or season will not be usable for the following tournament or season.
5.13 UF Coins have no monetary value and are not exchangeable or redeemable for cash.
5.13.1 You should therefore only collect and accumulate UF Coins on a recreational basis for the purpose of using them in UltimateFan as possible in the present day, and not in any circumstance collect UF Coins for the purposes of generating a ‘profit’, any kind of monetary return, or long term use beyond UltimateFan as is.
5.14 Please note that any UF Coins and/or UF Tickets obtained in breach of these General Terms (including through the creation of duplicate accounts or the purchasing and/or sale of an account) will be removed from the Game.
5.14.1 As the UF Coins have no value, no refunds or compensation will be available for the UF Coins removed from the Game. This is true even if the UF Coins were purchased. It is therefore important that you ensure your compliance with these General Terms.
5.15 You can earn UF Coins by completing various challenges as described within the Game (“UF Challenges”).

Malfunctions

5.16 From time to time, technical malfunctions or human errors may occur which affect the Game (“Malfunction(s)”). In some cases, Malfunctions may not be apparent or detectable by you and/or us until our verification checks have been completed. Malfunctions include (but are not limited to):
5.16.1 malfunctions and/or errors relating to the underlying mechanics and maths of the Game, including where the Game operates other than in accordance with its ‘random number generator’ (such as that used to randomly distribute UF Cards on the Game , or pick a winner in random Prize Draws), or the published Game Rules;
5.16.2 malfunctions and/or errors relating to disconnections and/or internet or server outages;
5.16.3 errors in the scoring of selections in the Game (for example, if your selection is awarded points when it should not have been based on real life performances); and
5.16.4 errors which result in an incorrect prize being advertised for the Game.
5.17 You agree that you will inform us of any Malfunctions you become aware of as soon as possible and you should not seek to exploit a Malfunction, and/or encourage any third party to do the same.

6. AGE AND IDENTITY VERIFICATION

6.1 We reserve the right in our sole discretion to carry checks to verify your age, identity or eligibility for any Game.
6.2 The checks will ordinarily involve a request for the documentation specified in clause 3.5 above; however, we reserve the right to request copies of additional documentation or further information where we reasonably deem it appropriate to do so. Such checks will usually, but not exclusively, be carried out prior to withdrawal or claiming a prize.
6.3 You agree to comply with any and all such verification requests from us in a prompt and helpful manner, and that we may delay crediting any winnings or withdrawals until such further evidence is provided.
6.4 You also confirm and acknowledge that you understand and accept that your Account (and any transaction or activity upon it) may be suspended or cancelled in the event that you do not provide verification when reasonably requested to and/or until you do so. You further agree and understand that we reserve the right to suspend or close your Account (and any related process including, Game entries, withdrawals or transactions, where applicable) where the results of additional verification checks indicate that the information previously provided to us was, is, or has become, insufficient, false, inaccurate, untruthful or misleading.
6.5 We may also make a report about you to any applicable authorities where our general monitoring or specific enquiries give us any cause to suspect that money laundering, terrorist financing, fraud, or any other criminal activity has taken place or is likely to take place

7. DORMANT ACCOUNTS

7.1 We will consider your Account to be dormant if you have not accessed it for any continuous period of 365 days. Accessing your Account is defined as ‘logging on’ to your Account using your username and password.

7.2 Once your Account has been deemed dormant, we will:

7.2.1 send you an email to ask you confirm back to us that you would like to withdraw your remaining funds.

7.2.2 if no response is received within 30 days, we will deduct a monthly maintenance fee of £10 which reasonably reflects our costs of running your Account until either your cash balance is depleted, or your Account is no longer dormant.

8. PRIVACY AND PUBLICITY

8.1 If you enter a, you agree that we, and our selected partners and affiliates, may include and / or announce on the Game, on social media and / or elsewhere at our sole discretion the following details if you win a prize in a Game :
8.1.1 your surname;
8.1.2 your username;
8.1.3 your county / state; and
8.1.4 your Game entry.
8.2 You also agree that:
8.2.1 your username and your Game entry may feature in a live leaderboard compiled of Game entrants by us and published on the Game, social media and / or anywhere else at our sole discretion; and
8.2.2 we, and our selected partners and affiliates, may re-post any publications you make regarding any Game entry made by you on the Game including, without limitation, any posts made on social media regarding wins.
8.3 For more information about how we will process your personal data in relation to the Game, please see our Privacy Policy linked at the start of the General Terms.

9. STORE TERMS

9.1 You acknowledge that you have agreed to the relevant Store’s terms of use and service relating to your transaction with such Store.
9.2 The following terms of this section are the terms which we are required by Apple to notify you of and obtain your consent of in respect of using the iOS versions of the Game:
9.2.1 You, and Low6, acknowledge that these General Terms are concluded between you and Low6 only, and not with Apple Inc. (“Apple”), nor any subsidiary or affiliate company of Apple. You also acknowledge that we are solely responsible for the Game and the content therein.
9.2.2 Subject to your compliance with all conditions of these General Terms we grant you a non-exclusive, revocable, non-transferable, non-sublicensable, limited right and license to use one copy of the relevant Game for your personal, non-commercial use for gameplay on the compatible iOS product which you own or control, and as permitted by the usage terms and conditions set forth in the App Store Terms of Service (https://www.apple.com/uk/legal/sales-support (https://www.apple.com/uk/legal/sales-support)).
9.2.3 We are solely responsible for providing support and maintenance for the Game. You and Low6 acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Game.
9.2.4 You acknowledge that Low6, and not Apple, is responsible for addressing any claims you may have relating to the Game or your possession and/or use of the Game, including but not limited to:
(a) product liability claims;
(b) any claim that the Game fails to confirm to any applicable legal or regulatory requirement; and
(c) claims arising under consumer protection or similar legislation.
(d) You acknowledge that in the event of a third party claim that the Game or your possession and use of the Game infringes that third party’s intellectual property rights, then Low6 shall be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property right infringement claim, and not Apple.
9.2.5 You confirm that:
(a) you are not located in a country that is subject to a US Government embargo, or that has been designated by the US Government as a ‘terrorist supporting’ country; and
(b) you are not listed on any US Government list of prohibited or restricted parties.
9.2.6 You acknowledge and agree that Apple are third party beneficiaries of these General Terms, and that when you accept the terms and conditions of these General Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these General Terms against you as a third party beneficiary thereof.
9.2.7 The ways in which you can use the Game may also be controlled by the relevant Store’s terms and conditions and policies as made available to you by the Store. To the extent that there is a conflict between the terms of these General Terms and the relevant Store’s terms from which you purchased (where applicable) or installed the Game, the Store’s terms shall prevail to the extent of the conflict.

10. PRIZE DRAWS

10.1 From time to time, we operate prize draws which winner(s) are selected at random from all eligible entrants (“Prize Draw”).
10.2 This clause 10 sets out the general Prize Draw terms (“General Prize Draw Terms”) and there may be additional specific rules for each individual Prize Draw displayed prominently at the point of advertisement (“Specific Prize Draw Terms”).
10.3 Such Prize Draws are advertised and/or run both on our Game, our social media channels and elsewhere (such as on our partners pages).
10.4 Entry: You may enter each Prize Draw multiple times and on your own behalf. Anyone found to be entering on behalf of another person, using false details and/or acting as agent for a third party will not be eligible to participate in any Prize Draw nor claim any prizes claim.
10.5 Entry to all Prize Draws is open to all individuals who aged 18 years or over and both resident and located in Great Britain (England, Scotland and Wales) and Ireland except:
10.5.1 our officers, directors, employees, consultants and/or agents, and/or any member of their households, except where strictly necessary for the purposes of their engagement with us for test purposes only (and in which case are not eligible to claim any prizes);
10.5.2 our suppliers and partners (and their officers, directors, employees, consultants and/or agents), who provide products or services which are directly linked to the operation of the applicable Prize Draw; or
10.5.3 anyone who has been notified by us that they are excluded from entering Prize Draws.
10.6 In order to enter Prize Draws you must allocate the corresponding UF Tickets at your sole discretion. can assign as many tickets as they have in their Wallets to one or multiple prize draws.
10.7 The entry mechanism for each Prize Draw will be set out in the Specific Prize Draw Terms.
10.8 You can enter each Prize Draw by post by:
10.8.1 Downloading the UltimateFan App on either of the App Stores to register your details which we will use to contact you, deliver any prizes won and prevent fraud / cheating (by e.g. enforcing any rules in place on maximum entries permitted);
10.8.2 Writing your account username and full name of the Prize Draw (and question answer, if the Prize Draw includes a question) on a postcard;
10.8.3 Adding a first or second class postage stamp to the postcard; and
10.8.4 Sending the stamped postcard to ‘UltimateFan, Box 73, 51 Pinfold Street, Birmingham, B2 4AY’ so that it arrives by the closing date for postal entries as stated below.
10.9 If entering by post, you can only submit one entry per person, per postcard. Multiple entries on the same postcard for different persons, or for the same person multiple times, will not count as a valid entry.
10.10 In general, you will not be required to make a payment in order to enter any Prize Draws. We may occasionally run Prize Draws exclusively for purchasers of particular product or service (e.g. a subscription), or entrants to a particular game; however, in such circumstances there will be no additional charge for entering the Prize Draw.
10.11 Entrants to a Prize Draw are ranked on a global leaderboard based on the points accumulated during a gameweek contest.
10.12 Entrants are allocated UF Tickets on this leaderboard as follows:
Position | Tickets Won Per User
1st | 1,000
2nd | 500
3rd | 250
4th-10th | 125
11th-25th | 60
26th-50th | 30
51st-150th | 20
151st-300th | 10
301-750th | 5
751-1000 | 1

10.13 The points allocation in the table at 10.12 is subject to change throughout the season.
10.14 The opening and closing times and dates will be set out in the Specific Prize Draw Terms. The corresponding cut-off times for postal enteries will be that they are received and processed before 5.00pm (GMT or BST, as applicable) three days prior to the closing time of the draw.
10.15 We reserve the right to: (i) refuse to accept any entry; (ii) void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms or General Terms; or (iii) amend, alter or terminate the Prize Draw or any specific entries in the event of circumstances beyond its reasonable control.
10.16 Liability: We accept no responsibility or liability for: (i) incomplete entries; nor (ii) any liability or responsibility otherwise arising from each Prize Draw in so far as such limitation / exclusion of liability is not prohibited by law.
10.17 Each Prize Draw is in no way affiliated with any social media platform on which it is posted or the manufacturer / seller of anything awarded as a prize.
10.18 Agree: by entering you agree that:
10.18.1 We may contact you as necessary if you win including, without limitation, by sending you an email, phoning you, or using any other contact details we have for you;
10.18.2 Us and our selected partners and affiliates, may include and / or announce on its website, mobile application, social media channels and / or elsewhere at its sole discretion the following details if you win a prize in a Prize Draw: (a) your surname; (b) your username; (c) your county; and (d) your Prize Draw entry; and
10.18.3 in the event you publicly post anything regarding your win, we may re-post this and use it as marketing materials.
10.19 All data provided will be processed in accordance with our Privacy Policy that is available at the location stated in the General Terms.
10.20 Winner Selection: On a date indicated in the Specific Prize Draw Terms, one or more winners (as indicated by Specific Prize Draw Terms) will be selected randomly from all eligible entries.
10.21 The winner(s) will be contacted within ten working days using the contact details registered with us and the winner must respond to our communication in order to arrange delivery of the prize(s). If the winner(s) do not respond within a reasonable timeframe (determined by us taking into account the nature of the prize), we reserve the right to void the random draw and nominate an alternative winner by recompleting the random draw. Any alternative winner may also be subject to a further reasonable timescale to claim their prize.
10.22 The surname and county or social media username of the winner will be available to members of the public upon request for one month after the Prize Draw has concluded.
10.23 Our decision on any dispute or query regarding the Prize Draw will be final.
10.24 Unless stated otherwise, we endeavour to deliver any prize(s) within 45 days.
10.25 Subject to clause 10.27, if you are registered with us, any prizes will be delivered to the details we have on file. If it is a digital prize this will ordinarily be sent by email and if it is a physical prize this will ordinarily sent to your home address. We may refuse to send the prizes to any other location unless there is a justified reason – this is to prevent instances of fraud and multiple entries.
10.26 Prizes cannot be exchanged by the winner(s) for ‘cash’ or any other alternative unless specified otherwise in the Specific Prize Draw Terms.
10.27 We reserve the right to change or substitute the prize(s) for a reasonable equivalent and/or cash equivalent prize.
10.28 We accept no responsibility or liability for any costs associated with the prize (including, without limitation: taxes, transport, meals, insurance or other incidentals), unless the Specific Prize Draw Terms state such associated costs form part of the prize.
10.29 You are responsible for ensuring that you are both legally eligible and able to receive any prize(s) advertised (including e.g. accepting delivery or co-ordinating with courier if delivery missed).

11. LIMITS ON OUR LIABILITY

11.1 The Game is provided “as is” and (to the maximum extent permitted by applicable laws) without assurances of any kind, in particular, we do not assure you that our Game (or their content) is or will be available, nor error, Malfunction or virus free. Whilst we shall endeavour to procure that our Game is available 24/7 we shall not be liable if for any reason our Game is unavailable at any time or for any period. Access to the Game may be suspended temporarily and with or without notice in the event of system failure, maintenance or repair or for reasons beyond our control.
11.2 You agree to fulfil all commitments made on your Account and in these General Terms and agree that, if you do not, we may legitimately withhold, adjust, or set-off player balances, payments on/to/or from your Account in the event that you do not do so.
11.3 You acknowledge that if you make a payment on or in connection with the Game , there is a risk that you may lose money.
11.4 We and our officers, directors, staff and contractors (including our group companies where and if applicable) will (to the maximum extent permitted by applicable laws) not be liable to you for any loss, damage, or legal claim(s),whether in contract, tort (including negligence) breach of statutory or regulatory duties, or otherwise, which arise from or are connected to:
11.4.1 any Malfunction – see clauses 5.17 to 5.18 above. Where this occurs, we may choose to put you back in the position you would have been in had that Malfunction not occurred (e.g. return your stake only, or resettle with the correct amount of winnings); and/or
11.4.2 any indirect losses, arising from your use of our Game including:-
(a) loss of profit or goodwill;
(b) loss of amenity;
(c) disappointment and/or loss of any expected benefit;
(d) ancillary sums expended in expectation of, or further to, the Game result or outcome; and / or
(e) any, travel, transport, accommodation or other ancillary costs; and / or
(f) any losses arising from your own failure to effectively utilise player account tools or to effect a self-exclusion from our Game.
11.5 Without limiting the generality of the foregoing you agree (to the maximum extent permitted by applicable laws) to indemnify us (i.e. make a legally enforceable promise to pay us upon request) for any and all losses, liabilities, costs, claims or damages that we and our officers directors employees or contractors may suffer or incur as a consequence of your breach of these General Terms.
11.6 You agree (to the maximum extent permitted by applicable laws) that in the event of dispute as to our Game that our maximum liability to You is and will be limited to the higher of:
11.6.1 the value of money you paid directly in connection with the subject matter of the dispute (if none, this will be £0.00);
11.6.2 the value of the Game prize legitimately (excluding Malfunctions) made available by us in relation to disputes over whether you have won a Game; or
11.6.3 the amount of £1,000.
11.7 The above shall not act to exclude and limit our liability where it would be unlawful to do so. Thus, we do not exclude our liability for death or personal injury caused by our own negligence, for example, nor do we exclude or limit our liability for fraudulent misrepresentation.
11.8 Where the Game contains links to third party websites and resources, these links are provided for your information only. We have no control over the content of these websites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement of that third party’s website, product or services.
11.9 Our Game are made available to you (and others) on the basis of the core limitations (above) which you are taken to accept upon login or play. If you do not accept the above, then do not register an Account or use our Game .

12. COMPLAINTS AND DISPUTES

12.1 If you wish to make a complaint you may contact our customer service team through the contact details available on the Game.
12.2 Complaints will not be heard by us unless they are raised with us within twelve (12) months of the date of the event or events to which the complaint relates.
12.3 We will acknowledge your complaint/dispute promptly and in any event within 24 hours by the same medium of communication through which you brought the matter to our attention.
12.4 If having dealt with our customer service team you are not satisfied, you can ask for the matter to be escalated to a manager to re-consider your complaint. The manager will re-examine your complaint and either uphold or overturn the initial finding of the customer service team.
12.5 In all cases we will endeavour to resolve your complaints (including any appeal) within 8 weeks from the point at which we have been supplied by you with all relevant information. We may however take longer if you delay in providing us with all relevant information needed to investigate your complaint.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 We endeavour to present the Game in such a way that it does not rely on nor infringe any third party intellectual property rights. Where we do not use official photography or videos, such as the use of avatars on the UF Cards, we do not claim that we are officially licensed or endorsed by any third party.
13.2 Occasionally, the Game may contain official photography or videos (such as images or footage of professional footballers). Where this is the case, we do not claim that we own such content, or are officially endorsed by any third party, but rather our use is pursuant to a license agreement in place with the third party in question or an approved licensor.
13.3 Subject to the above and unless stated otherwise, we are the owner and/or licensee of (without limitation) all copyright, trademarks, designs, text, photographs, videos, images and graphics, code, database, design, and all other intellectual property rights on our Game including any mobile or other version of it (the “Game Content”). Those rights are protected by appropriate registrations and applicable laws and treaties.
13.4 You are granted a simple limited and revocable licence to access the Game Content on our Game for the purposes of using your Account and entering Games in accordance with these General Terms (only) and for no other purpose whatsoever and in object code form only. That licence is fully conditioned upon your ongoing compliance with these General Terms and subsists for so long as you are permitted access to our Game, whereafter it automatically ends. No other rights whether, express or implied, are or will be granted to you.
13.5 You agree that you shall not, copy, adapt, reverse engineer, decompile, disassemble, modify, use, or interfere with, “hack” or otherwise seek to compromise the Game Content (and any related software game or data) or otherwise link to it. You confirm that any attempt to do so shall be considered a serious breach of this agreement between us justifying immediate termination and closure of your Account and/or such other action (including but not limited to legal action) as we may see fit.
13.6 For the avoidance of doubt, you agree not to use any part of the Game Content for any commercial purposes without obtaining a licence to do so from us or, where applicable, our licensors.

14. FORCE MAJEURE

14.1 We shall not be in breach of these General Terms nor liable for a delay in performing, or failing to perform, any of our obligations under these General Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control.

15. WAIVER

15.1 Our failure or delay in enforcing or partially enforcing any term of these General Terms shall not be interpreted as a waiver of any of our rights or remedies. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

16. SEVERANCE

16.1 If any court or competent authority finds that any provision (or part provision) of these General Terms is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed deleted and the validity or enforceability of any other provisions of the General Terms shall to the extent required be deemed to be deleted, and the validity and enforceability of any other provisions of this agreement shall not be affected.

17. ASSIGNMENT

17.1 The General Terms are between you and us. We may transfer or assign our obligations to you under these terms (for example to another of our companies or to third party companies in the event of business sale), but you cannot.

18. ENGLISH LANGUAGE VERSION

18.1 To the extent that these General Terms are provided any in language other than English, this will be for reference only. In the event of any differences between the English version of these General Terms and any non-English versions, the English language version shall prevail.

19. ENTIRE AGREEMENT

The General Terms (as amended from time to time) amount to the entire agreement between us with respect to the Game.

20. GOVERNING LAW

20.1 We are located in and governed by the laws of England and Wales.
20.2 You agree therefore that, unless mandated otherwise by law, these General Terms shall be governed by the laws of England and Wales and that each of us shall be subject to the jurisdiction of the courts of England and Wales.